Member/Provider Info

• ​​​​​​​​​​​​​​​​​How to Apply to open a PC Provider Agency ​
• Aged and Dis​abled Waiver/T​​​raumatic Brain Injury Waiver/P​ersonal Care Services​ Pr​​​​​o​​​v​​i​d​e​​r​​ ​Frequently Asked Questions

Coronavirus 2019 (COVID-19) Alerts:

• ARPA Agreed Up​on Procedures for Review  July 26, 2024
• West Virginia Americ​an Rescue Plan Act (ARPA) FAQs J uly 3, 2024
• Bureau for Medical ​Services Signature Chart  June 1, 2023
• Personal Care Serv​ices Rate Change Memo  March 28, 2023
• Temporary Rate Increase Memo  November 2, 2022
• Temporary ​Rate Increase Memo  October 28, 2022
• American Rescue Plan Act (ARPA) PC Temporary Rate Increase and Attestation ​
• COVID Form Signature​ Req​uirements ​
• HCBS Rate Increase  October 28, 2022
• Home and Community-Based Services (HCBS)​ Rate Increase  March 24, 2022​​
• PC Reopening Plan
• PC ARP Temporary Rate Increase  February 24, 2021​​
• PC ARP Temporary Rate I​ncrease  October 15, 2021​
• Preventive Measures

Electronic Visit Verification (EVV) Information​

• Gainwell​ Edit/Billing  September 2024
• Denied/Rejected Claim​s due to NPI
• EVV ​Memo​
• Preparing WV for EVV Presentation
• National Provider Identifier (NPI) Enrollment Instructions
• NPI Quick Reference Guide
• NPI Electronic File Interchange Summary

West Virginia Incident Management System ​(WV IMS)​

• For questions and assistance, please email wvims@acentra.com
• For training videos, job aids and the Quick Reference Guide Incident Guide, please click here.
• For IMS freque​ntly asked questions, please click here. ​

Provider Information

• WV Clearance for Access: Registry & ​Employment Screening (WV CARES​)
• WV CA​RES Locations

Provider Training

• Fall 2023 Joint Home and Community-Based Services Training - Camp Dawson​

Policy Clarifications/Memos

• Personal Care Rate Change
• PC-CCR Letter  January 2019
• IDDW-PC Clarification of Dual Services-Respite   August 2018
• Providing PC Services for Dual Waiver Members with No Waiver Worker  August 2018
• CPS Reporting Memo
• BMS Guidance on Legal Guardians/Medical Power of Attorneys  May 2018
• Guardianship Q&A Follow-Up  July2018
• First Aid Training Qualifications Change
• Certificate of Need Memo
• DHHR Pause on Transition of PC to Managed Care
• Personal Care MCO Notice
• RN Initial Contact Form 

Pre-Approved CPR and/or First Aid Providers

American Heart Association – www.heart.org

*American Red Cross – www.redcross.org

*American Health & Safety Institute – www.hsi.com

American CPR – www.americancpr.com

National Safety Council – www.nsc.org​

*Emergency Care & Safety Institute – www.ecsinstitute.org

*EMS Safety Services – www.emssafetyservices.com

ProTrainings – www.protrainings.com

*Approved provider for CPR and First Aid

**Note: the training must be conducted by a certified trainer and include the successful hands-on skills
demonstration.

***Certification card or copy of card must be located in employee file, technical assistance being provided this review
period for new requirement. All employees must have certification card on file by August 2019.